RAM Rush Support
Contact us
For help, bug reports, privacy requests or questions, email Alexandru Struta at alexandrustruta@gmail.com. Please include your iPhone model, the iOS version (Settings › General › About) and the RAM Rush version (shown on the game's App Store page or in TestFlight), and describe what happened. A screenshot helps. Do not send passwords or payment details. We aim to answer within a few days.
Common questions
Do I have to watch ads?
No. The only ad is offered after you lose all your lives: tap Watch ad: +1 life to keep going, or choose Restart or Map, which never need an ad. There are no other ads.
No ad loads, or I'm offline. Can I still get the extra life?
No. The extra life comes only from watching an ad to the end, and ads need an internet connection. When no ad can be shown, connect to the internet and try again, or restart the level or go to the map. In Europe, the ads you can get also depend on your choice in Privacy choices.
What does ECC Mode give me?
ECC Mode is an optional weekly subscription: 5 lives instead of 3, and when you grab an empty device you lose 10% of the RAM you carry instead of 50%. It is not ad-free: the optional +1 life ad stays, and you never have to watch it.
How do I restore ECC Mode?
Make sure you are signed in to the App Store with the Apple Account that bought ECC Mode and that you are online. Then tap Restore in the game.
How do I cancel my subscription?
Open the iOS Settings app › your name › Subscriptions › RAM Rush › Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge. ECC Mode stays active until the end of the period you paid for. Deleting the game does not cancel a subscription. More help: Apple's guide to cancelling a subscription.
I was charged but ECC Mode is not active, or I want a refund.
First try Restore (see above). Payments and refunds are handled by Apple, so we cannot refund you directly: request a refund from Apple. If ECC Mode still does not work, email us with the date of the purchase.
How do I change my ad privacy choices?
In the European Economic Area, the United Kingdom and Switzerland, Google's consent message appears before any ad is requested. To change your answer later, tap Privacy choices in the game. RAM Rush never asks to track you and does not use your iPhone's advertising identifier.
Where is my progress saved? Can I move it to a new iPhone?
Your best results, cleared levels and the run you can resume are saved only on your iPhone. There is no account and no iCloud sync at this time. Deleting the app deletes your progress, and we cannot recover it. A full iPhone backup (iCloud or computer) restored to a new iPhone may bring it back. Restoring ECC Mode does not restore game progress.
Is Ram Altman a real person?
No. Ram Altman is a fictional parody character. RAM Rush is not affiliated with or endorsed by any real person or company.
How do I report a bug?
Email us (see above) with your iPhone model, iOS version, RAM Rush version, the level or screen where it happened and what you expected to see. A screenshot or screen recording helps a lot.